We were ambitious...

Touchpoint Group set out to see how much better a machine could be in supporting executive decision making and deliver only the highest quality actionable insights from your customer data.....

The world became very interested...

The world became very interested in our development of cognitive analytics and how our unique combination of text analytics, natural language processing and machine learning could disrupt traditional approaches.


The essence of great customer decisions

Through significant research and development we developed cognitive analytics to economically distil strategic and trusted levers for executives and CX professionals from large data sets.

Every drop of structured and unstructured data is analysed together to find the themes and patterns that create very specific and often surprising insights.

What we produced is the very essence of great customer decisions.

Ipiphany™ delivers real insight and real-world value from your customers data.

  • Faster and lower cost than any comparable analytical alternative
  • Highest quality root cause identification and results validation
  • Compatible with data from any source or existing system - surveys, call transcripts, social media feeds, service notes, web chat
  • Summarise, target and explore like never before
  • Supercharge your analytical capability

Just one example of how Ipiphany™ puts you and your data in the driving seat.

For CX professionals and executive teams alike, making the right decision at the right time counts. Competition for time and money is strong, and getting it wrong is expensive.

Ipiphany will guide you, and give you the validation your organisation needs.

Know that the changes you are making, and the ones you are about to make will yield customer results that are material, efficient and timely.

Introducing you to Ipiphany™

Ipiphany™ is a SaaS solution and getting started is as simple as importing your files or setting up your data feed.

Purchase Ipiphany™ as an Enterprise Software license or on a project by project basis.

Licensing options are also available for multi-client and agency applications.

Contact us now

It feels good to break the rules...

Ipiphany has put a stop to the trade-offs normally necessary to undertake this sophistication of analysis.

Expose higher quality insights faster and more economically than ANY alternative.

Contact Us

AUS: 1 300 799 585

NZ: 0800 800 324

Auckland Office

Level 3, Textile Centre

1 Kenwyn St, Parnell 1052,

New Zealand

Brisbane Office

Level 10, 12 Creek St,

Brisbane, QLD 4000,


Melbourne Office

62-66, King St

Melbourne, VIC 3000,


Sydney Office

Level 10, 2 Bulletin Place

Sydney NSW 2000,